Ordering & Payment
Which payment methods do you accept?
We accept all common payment methods via Shopify Payments, including iDEAL, credit card, Bancontact, and more.
Will I receive an order confirmation?
Yes, immediately after placing your order you will receive a confirmation email with your order number and order details.
Can I change or cancel my order?
Please contact us as soon as possible at cimexor@gmail.com. If your order has not yet been shipped, we may be able to assist you.
Shipping & Delivery
What are the shipping costs?
- Netherlands: €4.95
- European Union: €12.95
- International: €19.95
How long does delivery take?
- Netherlands: 2–4 business days
- EU: 3–7 business days
- International: 5–10 business days
Orders are processed and shipped within 1–2 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking code via email to follow your shipment.
Do you deliver outside Europe?
Yes, we ship worldwide. Please note that customs duties and import taxes may apply to orders outside the EU, which are the responsibility of the recipient.
Returns & Exchanges
Can I return my order?
Yes, in accordance with EU law, you have the right to withdraw from your purchase within 14 days of receiving your order. Shoes must be unworn and in their original condition. Return shipping costs are at your own expense.
How do I return my order?
- Contact us within 14 days at cimexor@gmail.com
- Provide your order number and reason for return
- Wait for our return address and instructions
- Send the product back in its original condition
- You will receive your refund within 14 days
Can I exchange for a different size?
Yes, please contact us at cimexor@gmail.com. We will gladly help you find the right size.
What if my product is defective?
Contact us within 48 hours at cimexor@gmail.com and include photos of the issue. We offer free exchanges or a full refund, including shipping costs.
Products & Sizing
How do I know which size to order?
Our Goosecraft loafers are true to size. We recommend ordering your usual shoe size. Unsure? Contact us for sizing advice.
Are the shoes made of real leather?
Yes, all our Goosecraft loafers are made from genuine Italian premium leather.
How do I care for my leather loafers?
We recommend regularly treating your loafers with a suitable leather care product. Avoid direct contact with water and store them in a dry place.
Are the shoes suitable for wide feet?
Our loafers have a classic fit. For specific sizing advice, please contact us.
Contact & Customer Service
How can I contact you?
Email: cimexor@gmail.com
Phone: +31 (0)6-51256775
Address: Frans Halsstraat 33, 8932 JB Leeuwarden
What are the customer service hours?
We aim to respond to all inquiries within 24 hours on business days.
Do you have a physical store?
No, we are an online webshop. This allows us to offer premium quality shoes at attractive outlet prices.
About Cimexor
Why are the prices so attractive?
We offer Goosecraft loafers as outlet items — last pieces at reduced prices. This way, you can enjoy premium quality at an affordable price.
Are the products authentic?
Yes, all products are 100% authentic Goosecraft loafers of premium quality.
Do I get a warranty on my purchase?
Yes, you are entitled to the statutory warranty for manufacturing defects. Please contact us if any issues arise.